The Existing Applications of SoftInform Search Technology

SearchInform

The framework for performing search, including corporate search. This application is a great illustration of SoftInform Search Technology potential Available in two versions: desktop and corporate.

The support of a large number of file formats, indexing and searching in databases, archives, electronic correspondence and top speed of operation (both indexing and searching) turn this software into a universal tool for solving various information search problems.

The client-server architecture, correct network operation and information security (via NTFS Windows authentication) will satisfy the requirements of a most particular customer.

SST + Hummingbird

Introducing the similar documents search into the documents circulation system Hummingbird DM.

Introducing the similar documents search into the documents circulation system Hummingbird DM. An official combined release from SoftInform, White Wind and the authorized representative of the Hummingbird company in Russia.

Now all customers and users of Document Management from Hummingbird receive not only a documents circulation system, but a powerful and cutting-edge search system from SoftInform.

SST + Locia Soft

Another example of successful integration of the SoftInform search system into a document circulation system. Another example of successful integration of the SoftInform search system into a document circulation system. This time in software developed by the Russian company Locia Soft.

The YurCall Center Project

This solution allows promptly and, what is more important, cheaply solve any problems of customer service (not necessarily in the field of legal services).

SoftInform Search Technology is utilized in the project on providing legal services over the phone, where the speed of information search is of vital importance. Using the SoftInform Search Technology in this area has cut down the duration of phone conversations with customers (most of which is spent on searching the required legal information in the database) from 12-15 minutes to a record of 3-4 minutes.

The pattern is simple: the customer asks a question, and the operator finds several documents related to the question by means of the search similar technology in the database (the longer the company has been in operation, the larger the database of questions and answers, the better for the customer). The search results will contain only the documents pin-pointed at the particular query and required at the particular moment, without anything redundant (as is often the case with phrasal search). Thus, the time spent on the conversation with the customer will be reduced substantially. This solution allows users to promptly and, what is more important, cheaply solve any problems of customer service (not necessarily in the field of legal services).